Frequently Asked Questions

Find answers to the most common questions about LetterQuest and our story packages.

What age groups are your stories appropriate for?

Our stories are designed for children ages 4-12. When you order, you'll tell us your child's age, and we'll select age-appropriate content. We have different reading levels and themes to engage children at various developmental stages. Our Explorer package is great for ages 4-7, while Adventurer and Champion packages offer more complex narratives for ages 7-12.

What types of stories do you offer?

We offer a wide variety of story genres including adventure, mystery, fantasy, science fiction, and educational tales. Each story is designed to be engaging, educational, and foster a love of reading. Our stories often include themes of friendship, courage, problem-solving, and creativity. When you order, you can indicate your child's interests, and we'll match them with stories they'll love!

How are the stories divided into letters?

Each complete story is thoughtfully divided into separate letters that arrive individually. The Explorer and Adventurer packages include stories split across 3 letters, while the Champion package includes 4 letters. Each letter contains a portion of the story that ends with an exciting moment to keep your child eagerly waiting for the next installment. The letters are designed to arrive approximately one week apart, creating anticipation and extending the joy of the story experience.

How do I order a LetterQuest package?

Ordering is simple! Just click the "Get Started" button on our website, select your preferred package (Explorer, Adventurer, or Champion), fill out your child's information (name, age, interests), and complete the checkout process with your payment and shipping details. The entire process takes less than 5 minutes, and your child's adventure will begin soon!

Can I order multiple story packages?

Absolutely! Many parents order multiple story packages, either for different children or to keep the adventure going for the same child. After your child completes one story, you can order another with a different theme or adventure. We offer special discounts for multiple package orders - just select the quantity during checkout.

How long does delivery take?

The first letter typically arrives 7-10 business days after your order is placed. Subsequent letters arrive approximately one week apart.

Do you ship internationally?

No, We are currently only shipping to addresses within the United States.

What happens if a letter gets lost in the mail?

We understand how disappointing a lost letter can be! If any letter doesn't arrive within the expected timeframe, please contact our customer service team. We'll track the package and, if necessary, send a replacement letter at no additional cost. Our goal is to ensure your child receives the complete story experience.

How personalized are the stories?

Our stories are personalized in several ways! Each letter is addressed directly to your child by name. The content of the stories can be tailored based on your child's interests, age, and reading level. Some stories may include your child as a character in the adventure or reference details specific to them. The level of personalization increases with our Adventurer and Champion packages.

Can I request specific themes or topics?

Yes! During the ordering process, you can indicate your child's interests and preferences. There's also a special requests field where you can note specific themes, characters, or educational topics you'd like included. While we can't guarantee every specific request, our storytellers do their best to incorporate your child's preferences into their adventure.

What information do I need to provide about my child?

To create the best personalized experience, we ask for your child's name, age, reading level, interests, and any special notes you'd like to share. All information is kept confidential and used solely for creating your child's personalized story experience. The more details you provide, the more tailored we can make the adventure!

Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placement. After that, our creative team begins crafting your child's personalized story. Please contact our customer service team immediately if you need to make changes. For orders where processing has already begun, we may be able to accommodate some modifications but cannot guarantee full cancellations.

What materials are included with the stories?

Each package includes different materials:
Explorer Package: Three personalized letters with story sections, activity sheets, and colorful stickers.
Adventurer Package: Three personalized letters with story sections, interactive activity pack, and character collectibles.
Champion Package: Four personalized letters with story sections, deluxe activity kit, premium character figurine, and a wearable story item (like a bracelet, pendant, or small costume piece related to the story).

Still have questions?

Our friendly team is here to help! Contact us for personalized assistance.

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